Useful informations

THE PRICES?

Prices and specifications published on the online store are subject to change without notice. The same section also indicates that Antarte declines all responsibility for any errors published on the website.

The items sold are described and displayed on the website as accurately as possible. If, in spite of all our precautions, there are technical errors or damages inherent to the use of the Internet, in particular a service breakdown, an external intrusion or the presence of computer viruses or any event of force majeure on the website or in the catalogues, Antarte shall not be liable for that fact.

At the stage of processing orders, any price error that may be presented on the website due to technical anomalies is then detected. In this situation, and in accordance with the procedures, the customer will be contacted and if the price of the product is higher, the customer can accept or cancel the order he made.

The prices and specifications published on the online store are subject to change without notice. The same section also indicates that Antarte declines any responsibility for any errors published on the website. The items sold are described and displayed on the website as accurately as possible.

If, in spite of all our precautions, there are technical errors or damages inherent to the use of the Internet, in particular a service breakdown, an external intrusion or the presence of computer viruses or any event of force majeure on the website or in the catalogues, Antarte shall not be liable for that fact.

At the stage of processing orders, any price error that may be presented on the website due to technical anomalies is then detected. In this situation, and in accordance with the procedures, the customer will be contacted and if the price of the product is higher, the customer can accept or cancel the order he made.

DELIVERY TIMES?

A delivery time of 30 days should be expected. However, if you wish to receive the products in less time, you should contact the customer service department through the email address lojaonline@antarte.pt and telephone numbers 00351 224 119 350.

The customer will then be contacted by Antarte’s services, in order to check availability to receive the products by the delivery service.

do THE PRICES include VAT?

Yes.

HOW ARE THE DELIVERIES PROCESSED?

For Continental Portugal we use fixed transport rates of €75 on orders of less than €500.
For Continental Portugal on orders above €500 the transport fee is FREE.
For Azores, Madeira and international orders, transport is at the customer’s expense. The delivery time depends on the place of delivery.

NOTE: Orders are only valid after being confirmed by the company.

WHICH PAYMENT METHODS CAN I USE?

Visa, Mastercard, Paypal, transfer and ATM

Payment?

When ordering online, a 30% payment is requested as a down payment. This payment can be made through Paypal or bank transfer.

In the case of making your payment by bank transfer you must send us the receipt, so that the process is faster, within 48 hours. The remaining 70% of the value is paid upon delivery of the product (cheque, visa, ATM or cash).

For financing up to 48 months, please check the conditions of access to credit.

CAN I CHOOSE A DELIVERY ADDRESS DIFFERENT FROM THE INVOICE?

Yes, you can choose a delivery address different from the invoice address. In the purchase process you can define the invoice data and the delivery data, indicating different addresses.

IS IT SAFE TO BUY AT THE ANTARTE ONLINE STORE?

Yes, ANTARTE processes payments through a partner specialized in electronic payments. The brand does not have access, at any time, to your payment data but rather to a simple confirmation of payment. The ANTARTE Online Store has SSL certification given to safe e-commerce sites.

Returns?

For all customized goods or specific customer request (except for exhibition items) no returns are accepted.

CANCELLATIONS?

Order cancellation requests must be submitted in writing. The amount paid as a down payment will not be refundable.

WHAT HAPPENS IF SOME ITEM OF MY ORDER ARRIVES DAMAGED?

We will replace it as soon as possible and at no cost to you. To resolve this issue, use the contact form or call the Customer Support Service.

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE I ORDERED?

We will replace it for the right item as soon as possible and at no cost to the customer. To resolve this issue, use the contact form or call the Customer Support Service.

CAN I RETURN A PRODUCT IF I REGRET THE PURCHASE?

If the described product conforms with the order, we do not collect the product sold or refund the value received at the time of purchase.

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTOGRAPH?

The photographs are taken so that you see each of the products in as much detail as possible. However, you may find differences in products where the raw material itself and its manufacturing process influence the final result. We also draw attention to the fact that the colours displayed on your screen may not correspond exactly to the final product, as they depend on the settings of the computer itself.

DO I HAVE TO REGISTER TO BE ABLE TO BUY?

Yes, you need to register. When you are already registered, you can buy and modify your personal data whenever you need it.

WHAT ARE THE CUSTOMER SUPPORT SERVICE CONTACTS?

The Customer Support Service is available from 10:00 a.m. to 8:00 p.m., daily, through the email address lojaonline@antrate.pt and the numbers 00351 224 119 350.

DO YOU HAVE A PHYSICAL STORE WHERE WE CAN SEE THE ITEMS?

Yes, ANTARTE has a wide network around the world, which act as showcases of the brand’s collections. Find the nearest store in www.antarte.pt

CERTIFICATE?

Antarte presents a certificate of authenticity with the brand symbol stamped on the furniture.

ANTARTE FURNITURE WARRANTIES?

The warranty conditions against defects are:

Free after-sales service when the product presents manufacturing or finishing defects, transportation damage and others. It is possible in certain situations to exchange for a new piece of furniture, or to collect and repair it in a short time.

The following defects are not included in the warranty:

  • The improper or negligent use of the furniture, which can cause irrecoverable damages, so we advise to take care of your furniture properly;
  • Avoid contact with water/humidity, heat and grease;
  • Do not expose the furniture to high humidity and temperature variations;
  • Change in the colour of the furniture over time, due to oxidation of the finishing products;
  • Normal wear of furniture and natural variations that occur in wood, textiles and furs;
  • Other acts, which include the exchange of users of the Antarte furniture;

Products not covered by Antarte’s warranty:

  • Mattresses (consult Antarte stores for the length of warranty for their mattresses);
  • Furniture fittings (covered by a 2 year warranty);
  • Textiles and other accessories (marketed in our stores have a 2-year warranty);
  • Sofas and chairs (have a 2-year warranty);

Products on display in the stores with immediate sale and delivery:

  • In the sale of furniture, on display in stores, which already benefit from a special discount due to its condition, Antarte does not offer warranties on the aspects by which the furniture obtained the discount.

All other Warranty conditions already mentioned are valid.

DEVELOP 3D PROJECTS?

Through 3D projects, Antarte gives you a three-dimensional and intelligent view of the space of your home for free.

Antarte provides the customer with an online decoration service that allows constructing a three-dimensional virtual image of the “real” furniture layout, which can be properly arranged in the main rooms of the house. With our models, we help you to create customized environments and to the taste of each customer.

To our proposals for furniture and sofas, we bring together a wide range of decor accessories – rugs, lighting, wallpaper, curtains, etc. – to make your home a unique and harmonious space.

If you want to make the 3D project viable, you will have to send to designdeinteriores@antarte.pt a plan of the house or the environment to be furnished, attaching the following elements:

  • Mention the scale of the plan or drawing with measurements;
  • List of furniture that the customer wants;
  • Light points, TV inputs, radiators, etc;
  • Colour of walls and colour of furniture;
  • Location of property.

RAL – ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES – Law no. 144/2015 of 8 September

The management of Rocha & Rafael Interiores, SA, TIN 509900844, informs its customers that for resolution, by arbitration, of any disputes arising out of the purchase or sale contracts or others connected to its activity, they shall be resolved by the Centre for Arbitration of the Wood and Furniture Sector, which is based at AIMMP’s premises, Rua Álvares Cabral, 281, Porto.

The Company’s management thus complies with the provisions of Law no. 144/2015 of 8 September 2015, which makes this information compulsory, as of 23 March 2016.